Charcoal Quality Guarantee & Claims
We prevent off-spec shipments by grading every batch before sale and inspecting before the balance is paid; if a batch still arrives off-spec, the claim path — inspection rights, claim window and remedy — is set out here.
Our charcoal quality guarantee starts before a container ever ships: because we are a factory that makes to stock, every batch is graded against its spec before it is sold, and you inspect the goods before the balance is paid — so an off-spec container is caught at the source, not discovered at your port. That prevention model is what makes the rest of this page — the inspection rights, claim window and remedy if a batch ever does arrive off-spec — a fallback rather than the main event. Engineered for BBQ and grilling — not shisha.
How the Charcoal Quality Guarantee Prevents Off-Spec Shipments
Prevention comes first, and it has two locks. Grading before sale: we manufacture finished inventory, lab-grade it against the agreed spec, and only then offer it from stock — we do not buy in or resell third-party charcoal, so nothing reaches you that has not been graded as ours. Inspection before the balance: the order flow stages payment so a pre-shipment inspection sits before the balance is due, giving you a checkpoint while the goods are still ours.
The proof for the grading step lives in the charcoal lab reports library — the accredited COA and supporting test documents you check the container against. The payment staging that puts inspection before the balance is set out in how to order coconut charcoal.
If a Batch Arrives Off-Spec: The Charcoal Off-Spec Claim Flow
If a batch still arrives off-spec, the claim is a defined, ordered process — inspect, document, notify, review, remedy — not an argument. The steps below are the path; the window to file, your inspection rights, and the remedy itself are business-specific terms that are confirmed in your contract, so each is marked pending rather than invented here.
If a Batch Arrives Off-Spec
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Inspect on arrival against the COA
On arrival, check the goods against the accredited COA and the agreed spec for that batch — ash, fixed carbon, moisture, and the physical and packaging spec. The COA is the document your inspection is measured against.
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Document the deviation
Record exactly how the batch departs from spec: retained samples, dated photographs, and where the dispute is on a measured value, an independent accredited-lab test using the cited method (e.g. ash and fixed carbon by ASTM D1762). Evidence is what moves a claim.
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Notify within the claim window
Notify us in writing within the claim window agreed in your contract, attaching the documented evidence.
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Joint review against the agreed spec
We review the evidence jointly against the agreed spec and the batch COA to confirm whether, and by how much, the batch is off-spec.
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Remedy
Where a deviation is confirmed against the agreed spec, the contractual remedy applies.
Claim Window
⚠ Decision pending
The window to file an off-spec charcoal claim (e.g. days from arrival or from B/L date) is a contract term, confirmed per order — not published as a fixed number here.
Inspection Rights
⚠ Decision pending
Your inspection rights — pre-shipment, on-arrival, and the right to appoint an independent third-party inspector — are confirmed in the contract and are not stated as a fixed policy here.
Remedy
⚠ Decision pending
The remedy for a confirmed off-spec batch (e.g. replacement, credit, or rework) is a contract term, confirmed per order — never a fixed promise invented on this page.
Questions
You inspect on arrival against the accredited COA, document any deviation with samples, photos and an independent test, and notify us within the claim window; we then review jointly against the agreed spec and the contractual remedy applies. The grading-before-sale and pre-shipment inspection steps are designed to catch an off-spec batch before it ships in the first place.
Yes. The order flow stages payment so a pre-shipment inspection sits before the balance is due, while the goods are still ours — see how to order for the payment staging. The exact inspection rights are confirmed in your contract.
The claim window is a contract term confirmed per order, so it is not published here as a fixed number — filing within that agreed window, with documented evidence against the COA, is what keeps the claim valid.
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