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BBQ Charcoal

Coconut Charcoal Order Process — How to Order

Ordering runs in clear steps: free sample → quotation → contract and deposit → allocation from finished lab-graded stock → pre-shipment inspection → export documents → shipment → delivery; because we are make-to-stock, an approved order can dispatch the same week.

The coconut charcoal order process runs as a fixed sequence of steps — free sample, quotation, contract and deposit, allocation from finished lab-graded stock, pre-shipment inspection, export documents, shipment, and delivery. Because we are a make-to-stock factory rather than a make-to-order one, you are buying charcoal that already exists and is already lab-graded, so an order approved early in the week can be allocated and prepared for dispatch the same week. Engineered for BBQ and grilling — not shisha.

The Coconut Charcoal Order Process, Step by Step

The Coconut Charcoal Order Process, Step by Step

  1. Request a free sample

    Tell us the grade, shape, and target market. We send a representative sample so you can test the product before committing; the sample is free and the buyer covers courier.

  2. Quotation

    We issue a quotation against your grade, shape, volume, and Incoterm (FOB is the most common, with CFR, CIF, and EXW also available). The quotation fixes price, packaging, and the named loading port.

  3. Contract / purchase order

    We confirm the order with a sales contract or proforma invoice — grade, shape, quantity, price, Incoterm, packaging, and payment terms in writing before any money moves.

  4. Deposit

    You pay a deposit to start production allocation. The market benchmark is a 30–50% T/T deposit; our exact percentage is set in the contract, and payment goes only to the registered company account — never a private account.

  5. Allocation from finished lab-graded stock

    We allocate your order from finished, lab-graded inventory we manufacture. Because the charcoal is already made and graded, there is no production wait once the deposit clears.

  6. Pre-shipment inspection

    Before you pay the balance, you (or an appointed third-party inspector such as SGS or your own agent) can inspect the allocated stock and loading. Inspection happens while the goods are still in our control, not after.

  7. Balance and export documents

    You settle the balance before or at Bill of Lading, and we prepare the export document set — COA, SDS, Certificate of Origin, and packing list — to clear your import.

  8. Shipment

    We load and ship from the named Indonesian port (Tanjung Perak, Tanjung Emas, or Tanjung Priok). The charcoal moves as declared dangerous goods (UN 1361, Class 4.2 self-heating).

  9. Delivery

    The container arrives at your destination port under the agreed Incoterm. You clear it with the document set provided and take delivery.

Two steps decide the timeline: the deposit clears the contract for allocation, and the pre-shipment inspection gates the balance. Get the deposit in early in the week and, because we are make-to-stock, allocation from finished lab-graded stock can be prepared for the same-week dispatch rather than waiting on a production run.

At Each Step — What You Get and What You Pay

The table below maps each step to what you receive and what, if anything, is due. Payment figures shown are an industry benchmark, not our quoted terms; our exact deposit percentage and any step-specific charges are confirmed in your contract.

Order process — deliverable and payment at each step Method / source: Payment figures are an industry benchmark; exact terms are set in your contract. Incoterm-dependent.
Step What you get What you pay
1. Free sample A representative sample to test the grade and shape Sample free; buyer pays courier
2. Quotation Priced quote — grade, shape, volume, Incoterm, port Nothing
3. Contract / PO Sales contract / proforma invoice Nothing yet
4. Deposit Order confirmed and allocated ⚠ Decision pending
5. Allocation from stock Your tonnage reserved from finished lab-graded stock Covered by deposit
6. Pre-shipment inspection You or a third party inspect stock and loading Your inspector's fee, if you appoint one
7. Balance + documents COA, SDS, Certificate of Origin, packing list ⚠ Decision pending
8. Shipment Loaded and shipped as declared DG (UN 1361, 4.2) Per Incoterm (freight on CFR/CIF)
9. Delivery Container at destination port; import cleared on your docs Destination charges per Incoterm

⚠ Pending — company data

Exact deposit and balance percentages, the sample size we ship, and any minimum-order specifics are confirmed against your enquiry in the contract.

What You Allocate From, and the Documents You Receive

You allocate from finished, lab-graded inventory — see the current ready stock board for what is available to ship now by grade and shape. The export document set handed over at the balance step (COA, SDS, Certificate of Origin, and the Self-Heating Test that supports the Class 4.2 declaration) lives in the import certificates library, so you can review the exact documents before you order.

Questions

An approved order can dispatch the same week, because we are make-to-stock: the charcoal is already manufactured and lab-graded, so allocation from finished stock starts as soon as the deposit clears rather than waiting on a production run. Total transit then depends on your destination port and the Incoterm.

The industry benchmark is a 30–50% T/T deposit, with the balance due before or at Bill of Lading. Our exact deposit percentage is set in your contract, and payment is accepted only to the registered company account — never a private account.

You pay the balance before or at Bill of Lading, after the pre-shipment inspection and before the export documents are released. Larger orders can run on a Letter of Credit instead of T/T.

Yes. A pre-shipment inspection is a step in the process: you or an appointed third-party inspector can check the allocated stock and the loading before you pay the balance, while the goods are still in our control.

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